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Understanding your responsibilities as a 'manager' and 'leader'. |
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Building and developing an effective team. |
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Managing performance and developing staff through effective appraisals and coaching. |
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Developing team strategy and introducing and managing change. |
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Planning and managing team time and individual workloads. |
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Delegating tasks in a professional and empowering way. |
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Leading by using assertive communication and body language. |
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Dealing with conflict diplomatically and confidently. |
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Ensuring accountability and improving profitability through effective performance measures. |
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Chairing team meetings professionally and ensuring that actions are clearly understood and followed through. |
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Addressing performance issues positively and professionally. |
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Developing and delivering informal and formal presentations. |
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Ensuring internal and external team communication is working effectively. |
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Maintaining motivation within the team. |
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